Contact Us
Store operator: Chengdu Huayaoyi Technology Co., Ltd.
Business address: No. 34, 1st Floor, Unit 2, Building 1, No. 31 Zhaojuesi Cross Road, Chenghua District, Chengdu, Sichuan, China.
Email: service@kerzulo.com
Product questions
Send the product name or page link and the details you need to confirm. Useful questions include capacity, materials, dimensions, temperature limits, lid operation, included parts and cleaning requirements.
Order and delivery support
Include your order number, checkout email address and the help you need. Contact us promptly for address corrections or cancellation requests. Changes may not be possible once processing or dispatch has begun.
Product concerns
Describe the issue and provide photographs of the item, lid, seal, label and affected area where practical. For missing components, identify the product and part concerned.
Do not fill a damaged item with hot liquid or otherwise recreate an unsafe situation to demonstrate a problem.
Returns
Contact us for return instructions before posting an item. The business address above is not automatically the return address.
Protect your information
Do not email passwords, complete payment-card numbers or unrelated identity documents.