Shipping & Delivery Policy

Available delivery destinations and services are shown at checkout based on your address and order.

United States shipping charges

For eligible United States orders, Fast Shipping costs US$5.99 when the merchandise subtotal is below US$45. Orders with a merchandise subtotal of US$45 or more qualify for free shipping.

The qualifying subtotal is calculated after discounts and before taxes and shipping charges. Final eligibility and charges are shown at checkout before payment.

If delivery to another destination is offered, its available services and charges will be displayed at checkout.

Processing and tracking

Orders are prepared after payment is confirmed. Processing takes place before carrier collection and is separate from transit time. Read delivery estimates together with any processing information provided for your order.

Tracking information is provided when available. Allow time for the carrier to register the first scan after dispatch.

Delivery estimates

Estimates are not guaranteed arrival dates. Weather, holidays, customs clearance where applicable, remote-area access and carrier disruptions may affect arrival.

Addresses and import charges

Check your recipient name, complete address and contact details before payment. Email us promptly if a correction is needed. Address changes cannot be guaranteed after dispatch.

For international deliveries, customs duties, import taxes or clearance fees may apply. Unless included at checkout, these charges are the recipient's responsibility.

Delivery concerns

If tracking shows delivery but you cannot locate the parcel, check safe locations, reception and other household members, then contact us for assistance.

For missing, damaged or incorrectly delivered parcels, email service@kerzulo.com with your order number and relevant details. Retain damaged packaging and contents where practical while we review the issue.